Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return if you received the incorrect product or the product is damaged in any way. 

To start a return, you can contact us at office@ravenandme.com. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We cannot accept returns if the product has been used, due to the fact that all orders are  personalized items, and personal care goods.  Please contact us if you have questions or concerns about your purchase. 

Refunds
We will notify you once we’ve received and inspected your refund request or if you have returned the item you received in error in its original packaging, and let you know if the refund has been approved.  If approved, you’ll be automatically refunded on your original payment method within 5 business days.  Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 10 business days have passed since we’ve approved your return, please contact us at office@ravenandme.com.